Please note: All online bookings are requests only until they have been reviewed and accepted by the salon. You will receive a confirmation text once your appointment has been approved. If you do not receive this confirmation, please do not attend the salon. If you’re unsure, please phone us before coming in to ensure your requested time is available.
The majority of our loved and loyal clientele are dependable but due to the detrimental impact of last minute cancellations and no show on our small business we have a cancellation policy in place.
When you make your booking you will receive an sms with the appointment details outlined. This is the time to check those details and make any changes if necessary. The time we allocate for your appointment is reserved for you therefore if you change your mind on the day you will be charged for the booked service.
We also send you a friendly reminder sms & email (if your email address is listed) 72 hours before your appointment.
Notice of Cancellation
We understand that unforeseen circumstances may arise and you may need to cancel or reschedule your appointment. We kindly ask that you give us 24hrs notice if you are unable to make it.
COVID is treated just like any other cancellation. If you need to reschedule due to COVID related concerns our cancellation policy still applies.
Cancellation Process
Please Note: that cancellations made by phone outside of salon hours or via email or any other form of communication will not be considered valid, will be marked as No Show and charged the 100% fee.
Cancellation Fee
To secure your appointment a credit card is required during the online booking process.
Please Note: If for any reason the fee cannot be processed to your card the payment will need to be made before your next appointment.
Exceptional Circumstances
We understand that last minute medical or personal emergencies may happen and we will do our best to accommodate these rare occasions. Please contact us as soon as possible.
Thank you for your understanding and cooperation in adhering to our salon policy.
If you’re new here or it’s been 6+ months since your last visit and you’d like a colour service, please book a “New Client Initial Consultation.”
It’s a quick 10-minute call to ensure the right service & time allowance is applied for your hair goals. Thanks for understanding!
All online bookings are treated as a request. Your appointment will be personally reviewed and confirmed via text message within 24 hours.